Buy vs. rent – a homeowners view on the eternal debate about OnPremise software vs. OnDemand software

Buy vs. rent – a homeowners view on the eternal debate about OnPremise software vs. OnDemand software

We all love hypes. It’s in our nature. We love fashion trends and even when we say we are not following them…we kind of do. The latest ‘fashion trend’ in software is Ondemand. That’s where the hype is and the promises are being...
How many digital wallets does one really need?

How many digital wallets does one really need?

I don’t know about you, but in the physical world I have one wallet. Its purpose is quite clear – hold my currency, credit cards, receipts and the odd voucher, which I will forget to use anyway. My wallet tends to get rather...
Latest entries

What merchants can learn from the FIFA world cup ticket woes in Brazil

By Joshua Ostrega and Stefan Schmidt It’s an all to familiar sight. We’ve all been there. Much anticipation has been built, everyone is excited about the upcoming event. And the moment the email gets out that ticket sales or sales in general have started, nothing can stop you from clicking that link that says: ‘Buy...
Who is the ideal Sports Coach in YOUR company?

Who is the ideal Sports Coach in YOUR company?

This is a serious question, and one which will define future winners in B2B e-commerce! As Forrester Research concludes in its comprehensive report ‘How e-Commerce is Transforming B2B Commerce’ (August 2013), “…companies must upgrade their e-commerce infrastructure from top to bottom…and this is exactly what the Game Plan is all about.” And, to help you...

Why the future of B2B will be determined by your Game Plan

What do you look for when you’re purchasing online for yourself or your family? Privileged customer status? Individualised sales news? Intuitive user interface and instant access to your buying history? These are just some of the components that deliver a personalised buying experience tailored precisely to our own unique needs, tastes and online behaviour. And...

House of Cards – The Netflix effect

I wonder if its time to re-think what we traditionally call a regional market. In fact is there such thing as a regional market any more? To date state borders or economic unions define regional markets. And which products and services are available in these markets were exclusively defined by what that sovereign country would...
How Shutl & Co. make you happy, but give UPS, DHL & co. a massive headache?

How Shutl & Co. make you happy, but give UPS, DHL & co. a massive headache?

I guess it’s one of these pictures that stick with every Westerner who travels for the first time to Asia – a bicycle / motor bike overloaded with goods. An almost impossible load, gracefully balanced on a vehicle. Many of us a struggle to get our dinner home from the supermarket in one piece! When...
It’s the end of the world, as we know it (and I feel fine)*

It’s the end of the world, as we know it (and I feel fine)*

We as humans are strange creatures; we crave progress but fear change. Though there is no progress without change. So we are trapped in this never-ending cycle of innovation, angst and normality. Until we get bored of normality and start to innovate again. I love history and when we discussed the Industrial Revolution at school,...

Amazon, Google and Starbucks are just customers who shopped around for the best price

I had a very unpleasant customer experience the other day. Not with a retailer or any of the usual suspects. Actually it was at the embassy of Germany in London. Huh, you might ask? What are you talking about? Bear with me on this train of thought: Aren’t citizens (and subsequently corporations) customers of their...
Tis the Season to be Shopping: Making the most of CSEs this Christmas

Tis the Season to be Shopping: Making the most of CSEs this Christmas

Today we have a guest blog post from Sean McAuley from FusePump, who hails from Northern Ireland. Sean spent his teenage years in the Midlands, heading north for a Business Management degree at Huddersfield University. Despite his fondness for Britain, sunnier climes were calling and he spent his placement year at Ermes Group Plc. in...
You don't need a mobile strategy!

You don’t need a mobile strategy!

Actually, what you need is a commerce anywhere strategy. Mobile might be in the forefront of your mind but just catering for it could easily end up with you in a dead end. So what you need is a strategy that allows you to enable commerce on any possible internet device without spending lots of...

How to do Click and Collect and how not to

By chance I had the opportunity to use Click & Collect from 3 different retailers in a very short space of time. In this post I would like to share with you my experience and hopefully give you some ideas on how and when click & collect works and how you should not do it....

Beyond the Dragon… New Demands on IT

In my last blog,  The Year of the Dragon and Beyond we looked at how important it is to evaluate the multichannel customer experience to take advantage of opportunities arising thanks to technology and social changes. It’s clear multichannel will place an increasing demand on IT systems to enable it. And while some systems exist,...

Vodafone and how not to do build a B2B eCommerce checkout

My wife recently founded her own business. So getting a mobile for her business was one thing she had to do. Well she let me do it. Since my employer is with Vodafone UK I thought going with Vodafone isn’t the worst idea. Better the devil you know. Well good thing I’m working in eCommerce....